• Can you tell me a little about your company's history?
  
• What type of products/services you offer?
  
• Do you have a physical store and showcase? Can I come and visit/purchase if I am in the area?

• Is it safe to buy from JewelPlus.com over the Internet?
  
• Is it safe to mail jewelry?
  
• How do I know the jewelry I receive is the quality I purchased?

• Do you offer financing or maybe a layaway plan ?
  
• Do you ship each item in a nice box?
  
• Do you re-size rings, lengthen bracelets, etc.?
  
• My finger size has changed over item, can I have my local jeweler re-size the ring that I purchased from you some time ago?
  
• Are you an authorized original watch manufacturer dealer (such as Rolex, Cartier, Omega, etc)?
  
• What are "Gray-Market" Watches?
  
• Can I send my Rolex watch to you to maybe add diamond or custom bezel, or maybe replace dial, or bracelet?
  
• I am a little hesitant for sending my expensive diamond/gold watch or jewelry to you for the first time. How can I be certain that I will get it back as promised?
  
• Can I trade my Rolex watch for another watch or piece of jewelry?
  
• Are all the diamonds and other color gemstones on the jewelries you provide,laboratory certified?
  
• I see a very nice Ruby (or sapphire or emerald or other color gemstone) ring (or bracelet or necklace, etc.) which is also covered with diamonds of several shapes and sizes, however I cannot afford it. What are my alternatives?
  
• Gem-quality flawless diamonds are EXPENSIVE. Are there other less expensive alternatives to diamonds?
  
• Gem-quality, flawless color gemstones such as Rubies, Emeralds, Sapphires, etc. are very expensive. Are there other less expensive alternatives to natural color gemstones?
  
• Why single gemstone costs more than several smaller gemstones of equal total carat weight and quality?
  
• What is Platinum?
  
• What are Gold Plating and Rhodium Plating?
  
• What is Rhodium?

• I have a certain piece of jewelry in mind (or have an image of it). Do you do custom jewelry and watch?
  
• I also want a custom-made watch. Can you do it?
  
• What if I want a piece of jewelry or watch in another material?
  
• I see a ring or bracelet in your website (or somewhere else I seen it), but I want it altered. I want it with another kind or cut of gemstone, can you do it?
  
• I need a special feature added to a piece of jewelry can you do it?

Appraisal Certificate is an estimate of the approximate retail replacement value of the jewelry, which may be used for insurance coverage or other purposes. The appraisal certificate contains valuable information, such as:

An accurate description of each article of jewelry being appraised
The Color, Clarity, Carat weight and Cut of the diamond
Type of setting material (platinum, gold, etc.)
Name of independent laboratory certification (GIA, EGL, AGS, HRD or IGI), if applicable
Approximate current retail replacement market value (approx. 150% of your purchased price)
Signature of our appraiser gemologist

All loose diamonds are priced based on the type of professional grading report from well known and well-respected independent gemological laboratories such as the Gemological Institute of America (GIA) or European Gemological Laboratory (EGL), or we simply provide same diamonds at lower price if no certificate is required. The Diamond Grading Report is a complete evaluation of your diamond, and basically includes information on the 4Cs, including:

The diamond's Color grade
The diamond's Clarity grade
The diamond's Carat weight
The diamond's Cut quality (Please Note: not all reports grade cut)
An evaluation of the diamond's symmetry and polish
It also may comment on the diamond's fluorescence, girdle and culet, which also affect its value

A grading report also includes a diagram that maps the diamond's inclusions. Since each diamond is unique, the diagram acts like a fingerprint to identify that particular diamond. A diamond can be compared to its certificate by examining it under a 10-power loupe.
Not all diamonds are certified by gemological laboratories, because generally speaking, for most diamonds under a specific weight, it is not cost-effective to subject such a small stone to the stringent and costly grading evaluation of an independent gemological laboratory. This can disproportionately increase the cost of a smaller stone, relative to its actual value.

It is important to note that a diamond grading report from an independent laboratory is NOT an appraisal, which estimates the monetary value of a particular stone. It is simply an impartial, informed opinion made by an experienced gemologist. Should you have any further questions regarding appraisal reports, please Contact us

Many fine watch companies control the distribution of their products by licensing a select few retail outlets in each region to sell their products. And they control the pricing structure as well, requiring their authorized dealers to sell at or near the retail price. The Internet has posed a special challenge to fine watch manufacturers, who have been very reluctant to allow their prestigious watches to be displayed on websites, especially with discount prices advertised openly. The homogenizing power of the Internet is sometimes viewed as a threat to small specialty dealers, who operate in small closed markets. So naturally, the watch companies would try to protect their authorized dealers.

The manufacturers, to protect their authorized dealers from the heavier discount offered to the consumer by the non-authorized dealers, refuse to provide in-warranty service on these watches. For this reason we provide you with our own parts & labor warranty on all watches purchased from us (unless stated otherwise on your invoice). We have access to experienced watch craftsmen and facilities to maintain, repair and restore brand-name wristwatches. We can supply all parts as needed during repair and we place the highest emphasis on providing quality service, if at all necessary.